Refund Policy
Last updated: March 2026
ExamPro is committed to being fair and transparent about refunds. Please review the terms below to understand your options.
1. Overview
At ExamPro, we want you to be completely satisfied with your subscription. This Refund Policy outlines when and how you may request a refund for payments made on our platform. Please read this policy carefully before purchasing a subscription.
2. Free Trial and Sample Content
ExamPro offers free sample exams so you can experience the platform before committing to a paid plan. We strongly encourage you to explore the free content before subscribing. The availability of free samples means that refund requests based solely on dissatisfaction with the platform's format or content may not be eligible.
3. 7-Day Money-Back Guarantee
If you have subscribed to a monthly or annual plan and are not satisfied, you may request a full refund within 7 days of your initial purchase. This guarantee applies to first-time purchases only and does not apply to renewals. To request a refund under this guarantee, please contact us within 7 days of your purchase date.
4. Lifetime Plans
Lifetime plan purchases are eligible for a refund within 14 days of the purchase date, provided you have not completed more than 3 practice exams. After this period, or if the usage threshold has been exceeded, lifetime plan purchases are non-refundable.
5. Subscription Renewals
Automatic subscription renewals (monthly or annual) are non-refundable once processed. To avoid being charged for a renewal, you must cancel your subscription at least 24 hours before the renewal date. Cancellations can be made through your account settings or by contacting our support team.
6. Vouchers and Discounted Purchases
Subscriptions purchased using a discount voucher are eligible for a refund of the amount actually paid (i.e., after the discount has been applied). The voucher itself will not be reinstated following a refund.
7. Non-Refundable Circumstances
Refunds will not be issued in the following cases: requests made after the applicable refund window has expired; accounts found to have violated our Terms of Service; claims of technical issues that cannot be reproduced or verified; or situations where a refund was previously granted on the same account.
8. How to Request a Refund
To request a refund, please contact us through the ExamPro website with your registered email address, the date of purchase, and the reason for your request. We aim to process all refund requests within 5 business days. Approved refunds will be returned to your original payment method within 5–10 business days depending on your bank or card provider.
9. Changes to This Policy
ExamPro reserves the right to modify this Refund Policy at any time. Changes will be communicated via email or a notice on the Platform. Continued use of ExamPro after any changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions about our Refund Policy or wish to initiate a refund request, please contact us through the ExamPro website. Our support team is happy to assist you.